:root {
            --brand-color: #4f46e5;
            --brand-color-light: #6366f1;
        }

        * {
            margin: 0;
            padding: 0;
            box-sizing: border-box;
        }

        body {
            font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
            background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
            min-height: 100vh;
        }

        /* Logo Styles - Modern Clean Design */
        .nav-brand {
            padding: 2rem 1.5rem;
            margin-bottom: 1.5rem;
            background: transparent;
            border-bottom: 1px solid rgba(255, 255, 255, 0.1);
        }

        .brand-content {
            display: flex;
            align-items: center;
            gap: 0.75rem;
        }

        .app-logo {
            display: inline-block;
            width: 64px;
            height: 64px;
            object-fit: contain;
            animation: float 3s ease-in-out infinite;
        }

        .app-name {
            font-size: 1.75rem;
            font-weight: 600;
            color: white;
            letter-spacing: -0.02em;
            text-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
            position: relative;
            white-space: nowrap;
            line-height: 1.05;
        }

        .app-name-main {
            font-weight: 600;
        }

        .app-name-sub {
            font-size: 1.05rem;
            font-weight: 400;
            margin-left: 0.25rem;
        }

        /* Add icon using CSS before element */
        .app-name::before {
            content: "";
            margin-right: 0;
            display: none;
        }

        @keyframes float {
            0%, 100% { transform: translateY(0px); }
            50% { transform: translateY(-5px); }
        }

        .container {
            display: flex;
            min-height: 100vh;
        }

        .sidebar {
            width: 250px;
            min-width: 250px;
            max-width: 250px;
            flex-shrink: 0;
            background: rgba(255, 255, 255, 0.1);
            backdrop-filter: blur(10px);
            border-right: 1px solid rgba(255, 255, 255, 0.2);
            padding: 0;
            overflow: hidden;
            display: flex;
            flex-direction: column;
        }

        .logo {
            text-align: center;
            margin-bottom: 2rem;
        }

        .logo h1 {
            color: white;
            font-size: 1.5rem;
            font-weight: 600;
        }

        .nav-menu {
            list-style: none;
            flex: 1;
            overflow-y: auto;
            padding: 1rem 0;
        }

        .nav-item {
            margin-bottom: 0.5rem;
        }

        .nav-link {
            display: flex;
            align-items: center;
            padding: 12px 16px;
            color: rgba(255, 255, 255, 0.8);
            text-decoration: none;
            border-radius: 8px;
            transition: all 0.3s ease;
            cursor: pointer;
        }

        .nav-link:hover,
        .nav-link.active {
            background: rgba(255, 255, 255, 0.2);
            color: white;
        }

        .nav-icon {
            margin-right: 12px;
            width: 20px;
            height: 20px;
        }

        .main-content {
            flex: 1;
            padding: 2rem;
            overflow-y: auto;
            min-width: 0;
            width: calc(100% - 250px);
            display: block;
            position: relative;
        }

        .page {
            display: none;
            background: white;
            border-radius: 12px;
            box-shadow: 0 8px 32px rgba(0, 0, 0, 0.1);
            padding: 2rem;
            min-height: calc(100vh - 4rem);
        }

        .page.active {
            display: block !important;
            animation: fadeIn 0.3s ease-in-out;
            width: 100%;
            min-width: 100%;
            visibility: visible !important;
            opacity: 1 !important;
        }

        @keyframes fadeIn {
            from { opacity: 0; transform: translateY(20px); }
            to { opacity: 1; transform: translateY(0); }
        }

        .page-header {
            margin-bottom: 2rem;
            padding-bottom: 1rem;
            border-bottom: 1px solid #e2e8f0;
        }

        .page-title {
            font-size: 2rem;
            font-weight: 600;
            color: #1a202c;
            margin-bottom: 0.5rem;
        }

        .page-subtitle {
            color: #64748b;
        }

        /* Dashboard Filters */
        .dashboard-filter {
            padding: 0.625rem 1rem;
            border: 1px solid #e2e8f0;
            border-radius: 8px;
            background: white;
            font-size: 0.875rem;
            color: #1f2937;
            cursor: pointer;
            transition: all 0.2s ease;
        }

        .dashboard-filter:hover {
            border-color: #cbd5e1;
        }

        .dashboard-filter:focus {
            outline: none;
            border-color: #3b82f6;
            box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.1);
        }

        /* Dashboard Metrics */
        .dashboard-metrics {
            display: grid;
            grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
            gap: 1.5rem;
            margin-bottom: 2rem;
        }

        .dashboard-status-metrics {
            display: grid;
            grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
            gap: 1rem;
            margin-top: 2rem;
            margin-bottom: 2rem;
            min-width: 0;
        }

        .dashboard-status-metrics .metric-card {
            padding: 1.25rem;
        }

        .dashboard-status-metrics .metric-value {
            font-size: 2.25rem;
            margin-bottom: 0;
        }

        .metric-card {
            background: white;
            border: 1px solid #e5e7eb;
            border-radius: 12px;
            padding: 1.5rem;
            transition: all 0.2s ease;
        }

        .metric-card:hover {
            box-shadow: 0 4px 12px rgba(0, 0, 0, 0.08);
            transform: translateY(-2px);
        }

        .metric-label {
            font-size: 0.875rem;
            color: #6b7280;
            font-weight: 500;
            margin-bottom: 0.75rem;
        }

        .metric-value {
            font-size: 2.5rem;
            font-weight: 600;
            color: #111827;
            line-height: 1;
            margin-bottom: 0.75rem;
        }

        .metric-trend {
            display: flex;
            flex-direction: column;
            gap: 0.25rem;
            font-size: 0.875rem;
        }

        .metric-trend.trend-up {
            color: #10b981;
        }

        .metric-trend.trend-down {
            color: #ef4444;
        }

        .metric-period {
            font-size: 0.75rem;
            color: #9ca3af;
        }

        /* Chart Cards */
        .chart-card {
            background: white;
            border: 1px solid #e5e7eb;
            border-radius: 12px;
            padding: 1.5rem;
            min-width: 0;
        }

        .dashboard-charts-grid {
            display: grid;
            grid-template-columns: 1fr 1fr;
            gap: 2rem;
            margin-top: 2rem;
            min-width: 0;
        }

        .stats-grid {
            display: grid;
            grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
            gap: 1.5rem;
            margin-bottom: 2rem;
        }

        .stat-card {
            background: linear-gradient(135deg, #667eea, #764ba2);
            color: white;
            padding: 1.5rem;
            border-radius: 12px;
            box-shadow: 0 4px 20px rgba(102, 126, 234, 0.3);
        }

        .stat-number {
            font-size: 2.5rem;
            font-weight: bold;
            margin-bottom: 0.5rem;
        }

        .stat-label {
            opacity: 0.9;
            font-size: 0.9rem;
        }

        /* Split View Layout */
        .tickets-split-view {
            display: grid !important;
            grid-template-columns: 400px 1fr !important;
            gap: 1.5rem;
            height: calc(100vh - 300px);
            min-height: 600px;
            align-items: start;
        }

        .tickets-list-panel {
            border: 1px solid #e5e7eb;
            border-radius: 12px;
            background: white;
            overflow: hidden;
            display: flex;
            flex-direction: column;
            max-height: calc(100vh - 300px);
        }

        .tickets-list {
            overflow-y: auto;
            flex: 1;
            padding: 0.5rem;
        }

        .ticket-detail-panel {
            border: 1px solid #e5e7eb;
            border-radius: 12px;
            background: white;
            overflow-y: auto;
            padding: 2rem;
            max-height: calc(100vh - 300px);
            position: sticky;
            top: 0;
        }

        .ticket-detail-placeholder {
            height: 100%;
            display: flex;
            align-items: center;
            justify-content: center;
        }

        .tickets-grid {
            display: grid;
            gap: 1rem;
        }

        .tickets-list .ticket-card {
            background: white;
            border: 1px solid #e5e7eb;
            border-radius: 8px;
            padding: 1rem;
            margin-bottom: 0.5rem;
            transition: all 0.2s ease;
            cursor: pointer;
        }

        .tickets-list .ticket-card:hover {
            background: #f9fafb;
            border-color: #3b82f6;
            transform: none;
        }

        .tickets-list .ticket-card.selected {
            background: #eff6ff;
            border-color: #3b82f6;
            border-width: 2px;
            padding: calc(1rem - 1px);
        }

        .ticket-card {
            background: #f8fafc;
            border: 1px solid #94a3b8;
            border-radius: 8px;
            padding: 1.5rem;
            transition: all 0.3s ease;
        }

        .ticket-card:hover {
            box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
            transform: translateY(-2px);
        }

        .ticket-header {
            display: flex;
            justify-content: space-between;
            align-items: start;
            margin-bottom: 1rem;
            gap: 0.75rem;
            flex-wrap: wrap;
            min-width: 0;
        }

        .ticket-subject {
            font-weight: 600;
            color: #1a202c;
            margin-bottom: 0.5rem;
        }

        .ticket-meta {
            display: flex;
            gap: 1rem;
            font-size: 0.875rem;
            color: #64748b;
            flex-wrap: wrap;
            min-width: 0;
        }

        .ticket-meta span {
            min-width: 0;
            overflow-wrap: anywhere;
            word-break: break-word;
        }

        .ticket-status {
            padding: 0.25rem 0.75rem;
            border-radius: 20px;
            font-size: 0.75rem;
            font-weight: 500;
            text-transform: uppercase;
        }

        .ticket-analytics {
            display: flex;
            flex-direction: column;
            gap: 0.5rem;
            align-items: flex-end;
            min-width: 140px;
        }

        .ticket-analytics-row {
            display: flex;
            align-items: center;
            justify-content: flex-end;
            gap: 0.5rem;
            font-size: 0.875rem;
            color: #374151;
            white-space: nowrap;
        }

        .ticket-analytics-icon {
            width: 16px;
            display: inline-flex;
            align-items: center;
            justify-content: center;
            color: #6b7280;
            font-size: 0.95rem;
        }

        .ticket-analytics-text {
            color: #374151;
            font-weight: 500;
        }

        .ticket-card-settings-panel {
            position: absolute;
            top: calc(100% + 0.5rem);
            right: 0;
            background: white;
            border: 1px solid #e5e7eb;
            border-radius: 12px;
            padding: 0.75rem;
            min-width: 220px;
            box-shadow: 0 10px 24px rgba(0, 0, 0, 0.12);
            z-index: 20;
        }

        .ticket-card-settings-title {
            font-size: 0.875rem;
            font-weight: 600;
            color: #111827;
            margin-bottom: 0.5rem;
        }

        .ticket-card-settings-item {
            display: flex;
            align-items: center;
            gap: 0.5rem;
            padding: 0.35rem 0.25rem;
            font-size: 0.875rem;
            color: #374151;
            cursor: pointer;
            user-select: none;
        }

        .ticket-card-settings-item input {
            width: 16px;
            height: 16px;
        }

        .priority-dot {
            width: 10px;
            height: 10px;
            border-radius: 3px;
            background: #d1d5db;
        }

        .priority-dot.priority-critical { background: #dc2626; }
        .priority-dot.priority-high { background: #ea580c; }
        .priority-dot.priority-medium { background: #d97706; }
        .priority-dot.priority-low { background: #0369a1; }

        .status-new {
            background: #dbeafe;
            color: #1e40af;
        }

        .status-pending {
            background: #fef3c7;
            color: #d97706;
        }

        .status-open {
            background: #fed7aa;
            color: #c2410c;
        }

        .status-approved {
            background: #dcfce7;
            color: #166534;
        }

        .status-closed {
            background: #d1fae5;
            color: #065f46;
        }

        /* Priority badges */
        .priority-critical {
            background: #fecaca;
            color: #dc2626;
            border: 1px solid #dc2626;
            font-weight: 600;
        }

        .priority-high {
            background: #fed7aa;
            color: #ea580c;
        }

        .priority-medium {
            background: #fef3c7;
            color: #d97706;
        }

        .priority-low {
            background: #f0f9ff;
            color: #0369a1;
        }

        /* Priority controls */
        .priority-controls {
            margin-bottom: 2rem;
        }

        .priority-buttons {
            display: flex;
            gap: 0.5rem;
            flex-wrap: wrap;
        }

        .priority-btn {
            padding: 0.5rem 1rem;
            border: 2px solid transparent;
            border-radius: 6px;
            background: #e5e7eb;
            color: #374151;
            cursor: pointer;
            transition: all 0.2s;
            font-size: 0.875rem;
            font-weight: 500;
        }

        .priority-btn.active {
            border-color: currentColor;
        }

        .priority-btn:hover:not(.active) {
            background: #d1d5db;
        }

        .priority-btn.priority-critical {
            background: #fecaca;
            color: #dc2626;
        }

        .priority-btn.priority-critical.active {
            background: #dc2626;
            color: white;
        }

        .priority-btn.priority-high {
            background: #fed7aa;
            color: #ea580c;
        }

        .priority-btn.priority-high.active {
            background: #ea580c;
            color: white;
        }

        .priority-btn.priority-medium {
            background: #fef3c7;
            color: #d97706;
        }

        .priority-btn.priority-medium.active {
            background: #d97706;
            color: white;
        }

        .priority-btn.priority-low {
            background: #f0f9ff;
            color: #0369a1;
        }

        .priority-btn.priority-low.active {
            background: #0369a1;
            color: white;
        }

        /* Ticket Detail Modal */
        .modal {
            display: none;
            position: fixed;
            z-index: 1000;
            left: 0;
            top: 0;
            width: 100%;
            height: 100%;
            background-color: rgba(0, 0, 0, 0.5);
            backdrop-filter: blur(5px);
        }

        .modal.active {
            display: flex;
            align-items: center;
            justify-content: center;
            animation: fadeIn 0.3s ease-in-out;
        }

        html.scroll-locked,
        body.scroll-locked {
            overflow: hidden;
        }

        body.scroll-locked .main-content {
            overflow: hidden !important;
        }

        .modal-content {
            background: white;
            border-radius: 12px;
            width: 92%;
            max-width: 1000px; /* a bit wider for desktop */
            max-height: 92vh;
            overflow: hidden;
            display: flex;
            flex-direction: column;
            box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
        }

        /* Ticket detail modal needs a bit more room for the sidebar layout */
        #ticketModal .modal-content {
            max-width: 1200px;
        }

        .modal-header {
            padding: 1.5rem 2rem;
            border-bottom: 1px solid #e5e7eb;
            display: flex;
            justify-content: space-between;
            align-items: center;
        }

        .modal-title {
            font-size: 1.25rem;
            font-weight: 600;
            color: #1f2937;
            margin: 0;
        }

        .close-modal {
            background: none;
            border: none;
            font-size: 1.5rem;
            cursor: pointer;
            color: #6b7280;
            padding: 0.5rem;
            border-radius: 6px;
            transition: all 0.2s;
        }

        .close-modal:hover {
            background: #f3f4f6;
            color: #1f2937;
        }

        .modal-body {
            padding: 2rem;
            overflow-y: auto;
            overflow-x: hidden;
            flex: 1 1 auto;
            /* Inset the scrollbar so it doesn't hug the rounded edge */
            margin-right: 8px;
            scrollbar-gutter: stable;
            -webkit-overflow-scrolling: touch;
        }

        .ticket-details {
            display: grid;
            /* Slightly wider main column and a fixed-ish sidebar for predictable layout */
            grid-template-columns: minmax(0, 1fr) minmax(280px, 340px);
            gap: 1.5rem;
        }

        .ticket-content {
            background: #f9fafb;
            border-radius: 8px;
            padding: 1.5rem;
            min-width: 0;
        }

        .ticket-sidebar {
            background: #f9fafb;
            border-radius: 8px;
            padding: 1.25rem;
            display: flex;
            flex-direction: column; /* allow save button to be pushed to bottom */
            gap: 0.75rem;
            min-width: 0;
        }

        /* make save actions stick to the bottom of the sidebar */
        .ticket-sidebar .save-actions {
            margin-top: auto;
            margin-bottom: 0.5rem;
        }

        /* Make save actions sticky when conversation is long so the button remains visible */
        .save-actions {
            position: sticky;
            bottom: 16px;
            z-index: 5;
            background: transparent;
            padding-top: 0.25rem;
        }

        /* Slight visual densification for ticket cards */
        .ticket-card { padding: 1rem; }
        .ticket-meta { gap: 0.5rem; font-size: 0.8rem; }

        .status-controls {
            margin-bottom: 2rem;
        }

        .status-controls h3 {
            margin-bottom: 1rem;
            color: #1f2937;
            font-size: 1rem;
        }

        .status-buttons {
            display: flex;
            gap: 0.5rem;
            flex-wrap: wrap;
        }

        .status-btn {
            padding: 0.5rem 1rem;
            border: 2px solid transparent;
            border-radius: 6px;
            background: #e5e7eb;
            color: #374151;
            cursor: pointer;
            transition: all 0.2s;
            font-size: 0.875rem;
            font-weight: 500;
        }

        .status-btn.active {
            border-color: #3b82f6;
            background: #3b82f6;
            color: white;
        }

        .status-btn:hover:not(.active) {
            background: #d1d5db;
        }

        .response-section {
            margin-top: 2rem;
            border-top: 1px solid #e5e7eb;
            padding-top: 2rem;
        }

        .response-form {
            background: white;
            border-radius: 8px;
            padding: 1.5rem;
            border: 1px solid #e5e7eb;
        }

        .response-textarea {
            width: 100%;
            min-height: 120px;
            padding: 1rem;
            border: 1px solid #d1d5db;
            border-radius: 6px;
            font-family: inherit;
            font-size: 0.875rem;
            resize: vertical;
        }

        .response-actions {
            display: flex;
            justify-content: space-between;
            align-items: center;
            margin-top: 1rem;
        }

        .conversation-history {
            margin-top: 2rem;
        }

        .conversation-item {
            background: white;
            border-radius: 8px;
            padding: 1rem;
            margin-bottom: 1rem;
            border-left: 4px solid #3b82f6;
        }

        .conversation-item.outbound {
            border-left-color: #10b981;
            background: #f0f9ff;
        }

        .conversation-meta {
            display: flex;
            justify-content: space-between;
            align-items: center;
            margin-bottom: 0.5rem;
            font-size: 0.875rem;
            color: #6b7280;
        }

        @media (max-width: 1400px) {
            .ticket-details {
                grid-template-columns: 1fr;
                gap: 1rem;
            }
            
            .modal-content {
                width: 95%;
                margin: 1rem;
            }
        }

        /* Mobile + small tablets */
        @media (max-width: 900px) {
            .container {
                flex-direction: column;
            }

            .sidebar {
                width: 100%;
                min-width: 0;
                max-width: none;
            }

            .main-content {
                width: 100%;
                padding: 1rem;
                overflow-x: hidden;
            }

            body {
                overflow-x: hidden;
            }

            /* Split view becomes a normal stacked flow */
            .tickets-split-view {
                grid-template-columns: 1fr !important;
                height: auto;
                min-height: 0;
            }

            .tickets-list-panel {
                max-height: none;
            }

            .ticket-detail-panel {
                position: relative;
                top: auto;
                max-height: none;
                overflow-y: visible;
                padding: 1.25rem;
            }

            .dashboard-charts-grid {
                grid-template-columns: 1fr;
                gap: 1rem;
            }

            .analytics-controls {
                flex-direction: column;
                align-items: stretch;
                gap: 0.75rem;
            }

            .analytics-controls .btn {
                width: 100%;
            }

            .analytics-controls select.form-input {
                width: 100% !important;
                min-width: 0 !important;
            }

            .analytics-breakdowns-grid {
                grid-template-columns: 1fr;
                gap: 1rem;
            }

            .tickets-toolbar {
                flex-wrap: wrap;
                gap: 0.75rem;
                align-items: stretch;
            }

            .tickets-toolbar-left {
                flex-wrap: wrap;
                gap: 0.75rem;
                width: 100%;
            }

            .tickets-toolbar .btn {
                width: 100%;
            }

            .tickets-toolbar select.form-input {
                width: 100% !important;
                min-width: 0 !important;
            }
        }

        @media (max-width: 640px) {
            .modal-header {
                padding: 1rem 1rem;
                align-items: flex-start;
                gap: 0.75rem;
            }

            .modal-title {
                font-size: 1.05rem;
                line-height: 1.2;
            }

            .modal-body {
                padding: 1rem;
                margin-right: 0;
            }

            .modal-content {
                width: calc(100% - 1rem);
                margin: 0.5rem;
                max-height: calc(100vh - 1rem);
                max-height: calc(100dvh - 1rem);
            }

            .ticket-content,
            .ticket-sidebar {
                padding: 1rem;
            }

            .response-textarea {
                min-height: 100px;
            }
        }

        /* iPhone sizes (portrait). Keep tap targets and avoid Safari address-bar vh issues. */
        @media (max-width: 430px) {
            .close-modal {
                min-width: 44px;
                min-height: 44px;
                display: inline-flex;
                align-items: center;
                justify-content: center;
            }

            .modal-content {
                width: calc(100% - 0.75rem);
                margin: 0.375rem;
                max-height: calc(100vh - 0.75rem);
                max-height: calc(100dvh - 0.75rem);
            }

            .modal-body {
                padding: 0.9rem;
            }

            .btn {
                min-height: 44px;
            }

            .form-input,
            select,
            textarea {
                font-size: 16px;
            }
        }

        /* Very small iPhones (e.g., SE 1st gen / narrow webviews) */
        @media (max-width: 375px) {
            .modal-header {
                padding: 0.85rem 0.85rem;
            }
            .modal-body {
                padding: 0.85rem;
            }
            .ticket-content,
            .ticket-sidebar {
                padding: 0.85rem;
            }
        }

        @media (max-width: 320px) {
            .modal-content {
                width: calc(100% - 0.5rem);
                margin: 0.25rem;
                max-height: calc(100vh - 0.5rem);
                max-height: calc(100dvh - 0.5rem);
            }
        }

        .form-group {
            margin-bottom: 1.5rem;
        }

        .setting-row {
            display: flex;
            align-items: center;
            justify-content: space-between;
            gap: 1rem;
            flex-wrap: wrap;
        }

        .setting-row-text {
            min-width: 0;
        }

        .setting-label {
            font-weight: 600;
            color: #111827;
            margin-bottom: 0.25rem;
        }

        .setting-hint {
            color: #6b7280;
            font-size: 0.875rem;
            line-height: 1.25rem;
        }

        .toggle-switch {
            position: relative;
            display: inline-flex;
            width: 52px;
            height: 32px;
            flex: 0 0 auto;
        }

        .toggle-switch input {
            opacity: 0;
            width: 0;
            height: 0;
        }

        .toggle-slider {
            position: absolute;
            cursor: pointer;
            inset: 0;
            background: #d1d5db;
            transition: background 0.2s ease;
            border-radius: 999px;
        }

        .toggle-slider::before {
            content: '';
            position: absolute;
            height: 26px;
            width: 26px;
            left: 3px;
            top: 3px;
            background: white;
            transition: transform 0.2s ease;
            border-radius: 999px;
            box-shadow: 0 2px 8px rgba(0, 0, 0, 0.15);
        }

        .toggle-switch input:checked + .toggle-slider {
            background: var(--brand-color);
        }

        .toggle-switch input:checked + .toggle-slider::before {
            transform: translateX(20px);
        }

        .toggle-switch input:focus-visible + .toggle-slider {
            outline: 2px solid rgba(99, 102, 241, 0.6);
            outline-offset: 3px;
        }

        .form-label {
            display: block;
            margin-bottom: 0.5rem;
            font-weight: 500;
            color: #374151;
        }

        .form-input {
            width: 100%;
            padding: 0.75rem;
            border: 1px solid #d1d5db;
            border-radius: 6px;
            font-size: 1rem;
            transition: border-color 0.3s ease;
        }

        .form-input:focus {
            outline: none;
            border-color: #667eea;
            box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
        }

        .btn {
            padding: 0.75rem 1.5rem;
            border: none;
            border-radius: 6px;
            font-size: 1rem;
            font-weight: 500;
            cursor: pointer;
            transition: all 0.3s ease;
            text-decoration: none;
            display: inline-block;
            text-align: center;
        }

        .btn-primary {
            background: linear-gradient(135deg, #667eea, #764ba2);
            color: white;
        }

        .btn-primary:hover {
            transform: translateY(-2px);
            box-shadow: 0 4px 12px rgba(102, 126, 234, 0.4);
        }

        .btn-secondary {
            background: #f8fafc;
            color: #374151;
            border: 1px solid #d1d5db;
        }

        .btn-secondary:hover {
            background: #f1f5f9;
        }

        .btn-warning {
            background: #fbbf24;
            color: #92400e;
            border: 1px solid #f59e0b;
        }

        .btn-warning:hover {
            background: #f59e0b;
            color: white;
        }

        .btn-success {
            background: #10b981;
            color: white;
        }

        .btn-success:hover {
            background: #059669;
        }

        .btn-info {
            background: #3b82f6;
            color: white;
        }

        .btn-info:hover {
            background: #2563eb;
        }

        .connection-status {
            display: flex;
            align-items: center;
            gap: 0.5rem;
            padding: 1rem;
            border-radius: 8px;
            margin-bottom: 2rem;
        }

        .status-connected {
            background: #d1fae5;
            color: #065f46;
        }

        .status-disconnected {
            background: #fee2e2;
            color: #991b1b;
        }

        .status-dot {
            width: 8px;
            height: 8px;
            border-radius: 50%;
        }

        .dot-green {
            background: #10b981;
        }

        .dot-red {
            background: #ef4444;
        }

        /* Discrete notification system */
        .discrete-notification {
            position: fixed;
            top: 20px;
            right: 20px;
            padding: 12px 16px;
            border-radius: 8px;
            background: white;
            box-shadow: 0 4px 12px rgba(0, 0, 0, 0.1);
            border-left: 4px solid #10b981;
            z-index: 1000;
            transform: translateX(100%);
            transition: transform 0.3s ease;
            font-size: 0.875rem;
            font-weight: 500;
            max-width: 300px;
        }

        .discrete-notification.show {
            transform: translateX(0);
        }

        .discrete-notification.error {
            border-left-color: #ef4444;
        }

        .discrete-notification.info {
            border-left-color: #3b82f6;
        }

        .chart-container {
            background: white;
            border-radius: 8px;
            padding: 1.5rem;
            margin-bottom: 1.5rem;
            box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
            min-width: 0;
        }

        .chart-placeholder {
            height: 300px;
            display: flex;
            align-items: center;
            justify-content: center;
            background: #f8fafc;
            border-radius: 6px;
            color: #64748b;
            font-style: italic;
        }

        /* Analytics-specific styles */
        .analytics-controls {
            display: flex;
            gap: 1rem;
            margin-top: 1rem;
            flex-wrap: wrap;
            align-items: center;
            min-width: 0;
        }

        .analytics-breakdowns-grid {
            display: grid;
            grid-template-columns: 1fr;
            gap: 1.5rem;
            margin-bottom: 2rem;
            min-width: 0;
        }

        .breakdown-container {
            display: flex;
            flex-direction: column;
            gap: 0.75rem;
        }

        .breakdown-item {
            display: flex;
            justify-content: space-between;
            align-items: center;
            padding: 0.75rem;
            background: #f8fafc;
            border-radius: 6px;
            border-left: 4px solid #3b82f6;
        }

        .breakdown-item.category-account { border-left-color: #10b981; }
        .breakdown-item.category-billing { border-left-color: #f59e0b; }
        .breakdown-item.category-technical { border-left-color: #ef4444; }
        .breakdown-item.category-support { border-left-color: #8b5cf6; }
        .breakdown-item.category-urgent { border-left-color: #dc2626; }

        .breakdown-item.priority-high { border-left-color: #dc2626; }
        .breakdown-item.priority-medium { border-left-color: #f59e0b; }
        .breakdown-item.priority-low { border-left-color: #10b981; }

        .trends-container {
            display: grid;
            gap: 1rem;
        }

        .trend-item {
            display: flex;
            justify-content: space-between;
            align-items: center;
            padding: 1rem;
            background: #f8fafc;
            border-radius: 6px;
        }

        .performance-table-container {
            overflow-x: auto;
        }

        .performance-table {
            width: 100%;
            border-collapse: collapse;
            background: white;
        }

        .performance-table th,
        .performance-table td {
            padding: 0.75rem;
            text-align: left;
            border-bottom: 1px solid #e2e8f0;
        }

        .performance-table th {
            background: #f8fafc;
            font-weight: 600;
            color: #374151;
        }

        /* Login modal styles */
        .login-overlay {
            position: fixed;
            top: 0;
            left: 0;
            width: 100%;
            height: 100%;
            background: rgba(0, 0, 0, 0.8);
            backdrop-filter: blur(5px);
            display: flex;
            align-items: center;
            justify-content: center;
            z-index: 2000;
        }

        .login-modal {
            background: white;
            border-radius: 16px;
            padding: 2.5rem;
            width: 90%;
            max-width: 400px;
            max-height: 90vh;
            overflow: hidden;
            display: flex;
            flex-direction: column;
            box-shadow: 0 20px 60px rgba(0, 0, 0, 0.3);
            animation: slideUp 0.3s ease-out;
        }

        .login-form {
            overflow-y: auto;
            flex: 1 1 auto;
            margin-right: 8px;
            scrollbar-gutter: stable;
        }

        @keyframes slideUp {
            from {
                opacity: 0;
                transform: translateY(50px);
            }
            to {
                opacity: 1;
                transform: translateY(0);
            }
        }

        .login-header {
            text-align: center;
            margin-bottom: 2rem;
        }

        .login-brand {
            display: flex;
            align-items: center;
            justify-content: center;
            gap: 0.75rem;
            margin-bottom: 1.25rem;
        }

        .login-brand-logo {
            width: 56px;
            height: 56px;
            object-fit: contain;
        }

        .login-brand-name {
            font-size: 1.6rem;
            font-weight: 600;
            color: #e5e7eb;
            letter-spacing: -0.02em;
            line-height: 1.05;
            white-space: nowrap;
        }

        .login-brand-sub {
            font-size: 1.05rem;
            font-weight: 400;
            margin-left: 0.25rem;
        }

        .login-title {
            font-size: 1.75rem;
            font-weight: 700;
            color: #1a202c;
            margin-bottom: 0.5rem;
        }

        .login-subtitle {
            color: #64748b;
            font-size: 0.95rem;
        }

        .form-tabs {
            display: flex;
            gap: 0;
            margin-bottom: 2rem;
            background: #f1f5f9;
            border-radius: 8px;
            padding: 0.25rem;
        }

        .form-tab {
            flex: 1;
            padding: 0.75rem;
            text-align: center;
            border: none;
            background: none;
            cursor: pointer;
            color: #64748b;
            font-weight: 500;
            border-radius: 6px;
            transition: all 0.2s;
        }

        .form-tab.active {
            background: white;
            color: #667eea;
            box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
        }

        .login-form {
            display: flex;
            flex-direction: column;
            gap: 1.5rem;
        }

        .form-field {
            position: relative;
        }

        .form-field label {
            display: block;
            margin-bottom: 0.5rem;
            font-weight: 500;
            color: #374151;
        }

        .form-field input {
            width: 100%;
            padding: 0.875rem 1rem;
            border: 2px solid #e5e7eb;
            border-radius: 8px;
            font-size: 1rem;
            transition: border-color 0.3s ease;
            background: #fafbfc;
        }

        .form-field input:focus {
            outline: none;
            border-color: #667eea;
            background: white;
            box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
        }

        .form-field select {
            width: 100%;
            padding: 0.875rem 1rem;
            border: 2px solid #e5e7eb;
            border-radius: 8px;
            font-size: 1rem;
            background: #fafbfc;
            cursor: pointer;
        }

        .form-field select:focus {
            outline: none;
            border-color: #667eea;
            background: white;
            box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
        }

        .login-btn {
            padding: 1rem;
            border: none;
            border-radius: 8px;
            font-size: 1rem;
            font-weight: 600;
            cursor: pointer;
            transition: all 0.3s ease;
            background: linear-gradient(135deg, #667eea, #764ba2);
            color: white;
        }

        .login-btn:hover:not(:disabled) {
            transform: translateY(-2px);
            box-shadow: 0 8px 25px rgba(102, 126, 234, 0.4);
        }

        .login-btn:disabled {
            opacity: 0.6;
            cursor: not-allowed;
            transform: none;
        }

        /* User Profile Bottom - Premium SaaS Design */
        .user-profile-bottom {
            margin-top: auto;
            padding: 0.75rem;
            border-top: 1px solid rgba(255, 255, 255, 0.1);
            background: linear-gradient(180deg, rgba(0, 0, 0, 0.05) 0%, rgba(0, 0, 0, 0.15) 100%);
        }

        .user-profile-card {
            display: flex;
            align-items: center;
            gap: 0.75rem;
            padding: 0.75rem;
            background: rgba(255, 255, 255, 0.08);
            border-radius: 10px;
            border: 1px solid rgba(255, 255, 255, 0.1);
            transition: all 0.2s cubic-bezier(0.4, 0, 0.2, 1);
            cursor: pointer;
            position: relative;
            overflow: hidden;
        }

        .user-profile-card::before {
            content: '';
            position: absolute;
            top: 0;
            left: 0;
            right: 0;
            bottom: 0;
            background: linear-gradient(135deg, rgba(102, 126, 234, 0.1), rgba(118, 75, 162, 0.1));
            opacity: 0;
            transition: opacity 0.3s ease;
        }

        .user-profile-card:hover::before {
            opacity: 1;
        }

        .user-profile-card:hover {
            background: rgba(255, 255, 255, 0.12);
            border-color: rgba(255, 255, 255, 0.2);
            transform: translateY(-2px);
            box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
        }

        .user-profile-card:active {
            transform: translateY(0px);
        }

        .user-avatar {
            width: 42px;
            height: 42px;
            border-radius: 10px;
            background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
            color: white;
            display: flex;
            align-items: center;
            justify-content: center;
            font-weight: 700;
            font-size: 1rem;
            flex-shrink: 0;
            box-shadow: 0 4px 12px rgba(102, 126, 234, 0.4);
            position: relative;
            z-index: 1;
        }

        .user-details {
            flex: 1;
            min-width: 0;
            position: relative;
            z-index: 1;
        }

        .user-name {
            font-weight: 600;
            color: white;
            font-size: 0.9rem;
            line-height: 1.3;
            margin-bottom: 0.25rem;
            overflow: hidden;
            text-overflow: ellipsis;
            white-space: nowrap;
        }

        .user-email {
            display: none;
        }

        .user-role-badge {
            display: inline-flex;
            align-items: center;
        }

        .user-role-badge span,
        .user-role {
            font-size: 0.7rem;
            color: rgba(255, 255, 255, 0.85);
            background: rgba(255, 255, 255, 0.15);
            padding: 0.25rem 0.6rem;
            border-radius: 6px;
            text-transform: uppercase;
            font-weight: 600;
            letter-spacing: 0.08em;
            display: inline-flex;
            align-items: center;
            gap: 0.3rem;
        }

        .user-role-badge span::before {
            content: '●';
            font-size: 0.5rem;
            color: #10b981;
            animation: pulse 2s ease-in-out infinite;
        }

        @keyframes pulse {
            0%, 100% { opacity: 1; }
            50% { opacity: 0.5; }
        }

        .logout-btn {
            padding: 0.5rem;
            border: none;
            background: rgba(255, 255, 255, 0.1);
            color: rgba(255, 255, 255, 0.7);
            border-radius: 8px;
            cursor: pointer;
            transition: all 0.2s ease;
            flex-shrink: 0;
            width: 34px;
            height: 34px;
            display: flex;
            align-items: center;
            justify-content: center;
            position: relative;
            z-index: 1;
            opacity: 0.7;
        }

        .user-profile-card:hover .logout-btn {
            opacity: 1;
        }

        .logout-btn:hover {
            background: rgba(239, 68, 68, 0.2);
            color: #ef4444;
            transform: scale(1.1);
        }

        .logout-btn svg {
            transition: transform 0.2s ease;
        }

        .logout-btn:hover svg {
            transform: translateX(2px);
        }

        .auth-required {
            display: none;
        }

        .auth-not-required {
            display: block;
        }

        .sidebar .user-info {
            width: 100%;
            padding: 0.5rem;
            margin-bottom: 1rem;
        }

        .setup-result {
            margin-top: 0.5rem;
            padding: 0.75rem;
            border-radius: 6px;
            font-size: 0.9rem;
            animation: slideIn 0.3s ease-out;
        }

        @keyframes slideIn {
            from {
                opacity: 0;
                transform: translateY(10px);
            }
            to {
                opacity: 1;
                transform: translateY(0);
            }
        }

        .form-tab.setup {
            background: linear-gradient(135deg, #10b981, #059669);
            color: white;
        }

        /* Role-based styles */
        .role-hidden {
            display: none !important;
        }

        /* Admin mode styles */
        .admin-mode .admin-only {
            display: block;
        }

        .admin-mode .nav-item[data-roles*="admin"] {
            border-left: 3px solid #f59e0b;
        }

        /* Agent mode styles */
        .agent-mode .agent-allowed {
            display: block;
        }

        .agent-mode .nav-item[data-roles*="agent"] {
            border-left: 3px solid #10b981;
        }

        /* Customer mode styles */
        .customer-mode .customer-only {
            display: block;
        }

        .customer-mode .nav-item[data-roles*="customer"] {
            border-left: 3px solid #3b82f6;
        }

        /* Permission-based action buttons */
        .admin-only {
            display: none;
            background: linear-gradient(135deg, #f59e0b, #d97706);
        }

        .agent-allowed {
            display: none;
            background: linear-gradient(135deg, #10b981, #059669);
        }

        .customer-only {
            background: linear-gradient(135deg, #3b82f6, #2563eb);
        }

        /* Role indicators */
        .user-dropdown-role {
            font-size: 0.8rem;
            padding: 0.2rem 0.5rem;
            border-radius: 12px;
            margin-top: 0.25rem;
            font-weight: 600;
        }

        .user-dropdown-role[data-role="admin"] {
            background: #fef3c7;
            color: #92400e;
        }

        .user-dropdown-role[data-role="agent"] {
            background: #d1fae5;
            color: #065f46;
        }

        .user-dropdown-role[data-role="customer"] {
            background: #dbeafe;
            color: #1e40af;
        }

        /* Restricted access message */
        .access-restricted {
            text-align: center;
            padding: 2rem;
            color: #64748b;
            background: #f8fafc;
            border-radius: 12px;
            margin: 1rem;
        }

        .access-restricted h3 {
            color: #ef4444;
            margin-bottom: 1rem;
        }